Common DI-145, DI-149 and DI-155 Installation Issues and Resolutions

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Symptoms

Cause

Resolution

Verify that you’re operating system is Windows 7 or later

Verify that you’re installing the correct software

Make sure that the device driver is properly installed

Make sure that your DI-145, DI-149 or DI-155 is installed on one of the first 32 COM ports

Verify that previously installed hardware/software does not conflict with WinDaq

Create a Debug710.log file

Applies To

 

Symptoms

After installing WinDaq for a DI-145, DI-149 or DI-155 device you may encounter one of the following error messages/issues:

  • “No DATAQ Instruments Devices Found”
  • “Error Communicating with the Device”
  • The device that you are installing is not listed in the DATAQ Instruments Hardware Manager

 

Cause 

These error messages/issues could result from one or more of the following:

  • An operating system that is not supported
  • You’ve installed the wrong software
  • The device driver is not installed, or is installed on an unsupported COM port
  • A conflict with previously installed hardware/software

 

Resolution

To resolve these issues, follow the steps below.

 

Verify that you’re operating system is Windows 7 or later

Windows 7 and later are the only Windows operating systems supported. While these devices may install successfully under Windows XP, support for this operating system ended on April 8th, 2014.

Run the WinDaq installation program. Did WinDaq install properly? If not proceed to the next step.

 

Verify that you’re installing the correct software

You can download the installation executable (dataq_starterkits.exe) for your DI-145, DI-149 or DI-155 series instrument here.

 

Make sure that the device driver is properly installed

If the instrument is plugged into the PC before the installation is complete, or if sufficient time isn’t allowed for the driver to install once the unit is plugged into the PC, the driver may not install properly.

Ensure that your DI-145, 149 or DI-155 is listed in the Windows Device Manager under ‘Ports (COM & LPT)’.

To do so:

  1. If it isn’t already, connect the DI-145, DI-149 or DI-155 device to your PC.
  2. In the Windows Control Panel select ‘Hardware and Sound’ and choose ‘Device Manager’ from the ‘Devices and Printers’ group.
  3. Installation Issues and ResolutionsYour DI-145, DI-149 or DI-155 USB device should be listed in the Windows Device Manager under ‘Ports (COM & LPT)’.
  4. Installation Issues and ResolutionsIf your DI-145, DI-149 or DI-155 USB is not listed in the Windows Device Manager under ‘Ports (COM & LPT)’, it may appear under ‘Other devices’ as an ‘Unknown device’.

Installation Issues and Resolutions

          If the device shows up under ‘Other Devices’ as an ‘Unsupported Device’:

  1. Right-click on the ‘Unknown device’ and choose ‘Uninstall’.
  2. Unplug your DI-145, DI-149 or DI-155, and plug it back in again.
  3. Wait a minute or two for Windows to locate and install the device driver.

Run the WinDaq installation program. Did WinDaq install properly? If not proceed to the next step.

 

Make sure that your DI-145, DI-149 or DI-155 is installed on one of the first 32 COM ports

DLLs are installed for the first 32 COM ports only.

To determine the COM port number that your device is installed on (and change it if necessary):

  1. If it isn’t already, connect the DI-145, DI-149 or DI-155 device to your PC.
  2. In the Windows Control Panel select ‘Hardware and Sound’ and choose ‘Device Manager’ from the ‘Devices and Printers’ group.
  3. Installation Issues and ResolutionsYour DI-145, DI-149 or DI-155 USB device should be listed in the Windows Device Manager under ‘Ports (COM & LPT)’.
  4. Installation Issues and ResolutionsAssuming that the device is installed on an unsupported COM portRight-click on the ‘DATAQ DI-1xx (COMxx)’ and choose ‘Properties’:

1. Right-click on the ‘DATAQ DI-1xx (COMxx)’ and choose ‘Properties’

Installation Issues and Resolutions2. Click the ‘Port Settings’ tab and click the ‘Advanced’ button

Installation Issues and Resolutions

3. Click the ‘COM Port Number’ pull-down menu and choose a COM port between 3 and 32.

Installation Issues and Resolutions

Run the WinDaq installation program. Did WinDaq install properly? If not proceed to the next step.

 

Verify that previously installed hardware/software does not conflict with WinDaq

It is possible that previously installed hardware/software (printers, digital cameras, etc.) conflicts with the WinDaq installation. To reduce the likelihood of such a conflict disable all programs in your start-up menu.

To do so:

  1. Right-click on the Windows button (click the Start button on a Windows 7 machine) and choose ‘Run’

Installation Issues and Resolutions

 

2. Type MSCONFIG in the run window and click the “OK” button.

Installation Issues and Resolutions

 

3. From the ‘System Configuration Utility’, select the ‘Startup’ tab.

4. Disable any questionable items (you can re-enable them later).

Run the WinDaq installation program. Did WinDaq install properly? If so there is another application installed on your PC that conflicts with the WinDaq installation. This is not a WinDaq Installation issue, but an issue with the ill-behaved application. Identifying the responsible application is a process of elimination. Once isolated, contact the author of the conflicting application for additional support.

If you continue to experience WinDaq installation problems proceed to the next step.

 

Create a Debug710.log file

The Debug710.log file will provide information pertinent to your installation issue. The support staff at DATAQ Instruments will review the debug710.log file and reply via phone or email with a recommendation.

To create and submit a debug710.log file:

  1. Right-click on the shortcut that you use to run the DATAQ Instruments Hardware Manager and select ‘Properties’
  1. Add the word debug to the end of the “Target:” line.

Installation Issues and Resolutions

3. Run the DATAQ Instruments Hardware Manager. This will generate a debug710.log file in the directory where WinDaq is installed.

4. Click here to create a support ticket and submit you debug710.log file.

 

Applies To

DI-145, DI-149 and DI-155 USB products.

 

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