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Cannot set the instrument clock (DI-710 UHS)

Oct 20 (11 months ago)
N. Korprasertsak wrote
I have just purchased a Data logger DI-710 UHS. Everything works well except that I cannot sync the instrument clock with my labtop clock for standalone operation. After clicking sync button, the message "complete" was shown but after testing to acquire data in standalone operation, I found that the instrument time clock still remains the same as the factory default (but the date has already synced perfectly). Is there any solution to fix this issue? or is there the way to set the instrument clock manually?

My operating system is Windows 7 64-bit
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5 Answers
Oct 20 (11 months ago)
Shawn agent wrote
N. Korprasertsak,

Are you referring to the time and date stamp of the file itself, or the time and date stamps of the data contained in the file?

When syncing the time, it is the time/date stamps of the data contained in the file that is synced to the PC clock.

Regards,
Shawn MacDonald
Application Engineer
DATAQ Instruments Inc.
Oct 20 (11 months ago)
N. Korprasertsak wrote
Shawn MacDonald,

I am referring to the latter, the time and date stamps of the data,. As I mentioned that only the date has already been synced but I have no idea why the time has not been synced to my PC clock.
Oct 20 (11 months ago)
Shawn agent wrote
N. Korprasertsak,

Please attach a sample file to your reply.

Regards,
Shawn MacDonald
Application Engineer
DATAQ Instruments Inc.
Oct 21 (11 months ago)
N. Korprasertsak wrote
Shawn MacDonald,

I have found the solution now. At first, I misunderstand that the time was not synced to my PC clock but actually, it was synced but the synced time stamped to the data is always faster than the reality about 7 hours. Your can check my attached sample file. I started recording at 14.XX but the time stamped to the first data is 21.XX.

My solution now is to set my PC clock to be 7 hours delay from the reality before syncing so that I can get the correct instrument time clock. Anyway, thank you for your attempt to help me.
Oct 24 (11 months ago)
Ken agent wrote
See http://support.dataq.com/viewtopic.php?f=2&t=2300 for an alternate solution. DATAQ Instruments Hardware Manager sets the device clock to UTC based on the timezone of the computer, but ignores the TZ environment variable that WWB and WinDaq acquisition (and some other programs linked to MSVCRT.DLL) use if it has been set. Directory dates and times on the SD card are in UTC.