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Dewetron Products RETURN/CANCELLATION/CHANGE POLICY

Order Changes

  • Change Orders sent in to modify an existing order within the first 7 business days will be accepted without change fee. (Please note the change on the order).
  • Change Orders sent in to modify an existing order after the first 7 business days and before 30 days will require a $1,000.00 change order fee. (Note this change can affect the delivery date).
  • Change Orders sent in to modify an existing order after the first 30 business days and before 60 days will require a $2,000.00 change order fee. (Note this change can affect the delivery date).
  • Change Orders sent in to modify an existing order after the first 60 business days will not be accepted.

Order Cancellation

  • System Orders that have not yet been prepared for shipment may be cancelled within 15 business days of the order being placed without paying any cancellation fee.
  • Modules and Accessory Orders that have not yet been prepared for delivery may be cancelled within 10 business days of order being placed without paying any cancellation fee.
  • Software Orders that have not yet been prepared for delivery may be cancelled within 5 business days of order being placed without paying any cancellation fee.
  • Service or Calibration Orders related to services, including repairs, upgrades, and calibrations, cannot be cancelled. 100% of the amount quoted will be due.
  • Training Orders related to training services are cancellable up to 5 days before they are scheduled to begin, without penalty. If cancelled less than 5 days before the training was scheduled to begin, 50% of the total training costs, including travel, lodging and meals, are due.
  • All Orders that have not been cancelled prior to the allowed cancellation window and have not yet been prepared for shipment can be cancelled with a $1,500.00 cancellation fee.

Order Returns

Orders returned within the first 60 days of ownership require a restocking fee, per the following schedule:

  • Within 2 calendar weeks after order ships: 15% restocking fee
  • Within 4 calendar weeks after order ships: 25% restocking fee
  • Within 6 calendar weeks after order ships: 50% restocking fee
  • Within 8 calendar weeks after order ships: 75% restocking fee