Click Here

Technical Support Information

Do you need technical support that you can't find on this page? Click here

Windows Vista Support Schedule Check our support schedule for Windows Vista 32 and 64 bit versions.

Common Problems and Resolutions for DI-148, DI-158, and DI-71x products
Fixes for common DI-148, DI-158, DI-710, and DI-715B errors.

DI-720/722/730/785 Ethernet Installation on a Windows Vista PC
How to install a DI-720/722/730/785 Ethernet instrument (ENA or ENB) on a Windows Vista PC.

Export Recorded Data to Excel
Learn how to Export recorded data to an Excel Spreadsheet with this Multimedia presentation (flash required).

DI-720/730 EN-B Ethernet Communications and Installation Issues and Resolutions
Fixes for common DI-720, DI-722, and DI-730 ENB Ethernet communications errors.

Parallel Port Issues and Resolutions

Activate WinDaq High Speed Option

Activate WinDaq/XL

Un-install WinDaq/XL

Printer Ports and Compaq PCs
Having trouble with your printer port on your Compaq PC?  This link details the problem and a solution.

Reflashing procedure for DI-720 and DI-730 instruments

Common Problem Regarding Installation of USB Devices
Are you getting an error when you try to run WinDaq with your USB device?  Here is a possible solution to your problem.

The CODAS Data Storage Format
A detailed description of the format that WinDaq software uses to store data files to disk.

Exporting WinDaq Waveform Browser Data to a Spreadsheet Program
A detailed, step-by-step procedure.

TestPoint Driver
TestPoint Driver kit.  Supports DI-200, -300, -400 and -500 Series..

TestPoint Driver Installation Guide
A detailed, step-by-step procedure.

LabVIEW Driver
LabVIEW Driver kit.  Supports DI-200, -300, -400, -500 and -700 Series.

Programming the DI-190/194/194RS/195B/150RS/151RS 
Follow this link if you have any questions on programming or hardware issues regarding our WinDaq starter kits. (Sample codes in VisualBASIC, Visual C++, LabView, Delphi, TestPoint, Borland C++ and Excel are available)

WinDaq Starter Kit /DI-100 Series Raw Data Format
Data format information for WinDaq Starter Kit / DI-100 Series serial port instruments so that you may write your own device driver. This information is provided "AS IS".

Enabling DI-220/221 Instruments Under Windows XP
To use a DI-220 or DI-221 Instrument under Windows XP, follow this procedure.

Jumping a 5B Module Socket
Pass-through connections to jump a 5B module socket so the channel passes through to the instrument.