DI-71x Ethernet Static Network Installation Problems and Resolutions for Windows 2000 and XP

View pdf View the pdf


On this Page

Symptoms
Cause
Resolution
   Verify that your WinDaq Resource CD is dated September 2005 or later
   Verify that the IP address assigned to your DI-71x is not in use
   Verify Firewall Settings
   Create a Debug710.log file
Applies To

Symptoms

While installing WinDaq for your DI-71x Ethernet device to a static IP network you encounter the following:
Upon selecting "Add IP" from the "No Devices Found" dialog box there is no MAC address listed in the "Manage IP Addresses" window.

Manage IP addresses of your data loggers
click image to enlarge

Cause

This could be the result of one or more of the following:
   Outdated installation software
   The IP address assigned to the device is already in use
   Conflicting firewall settings

Resolution

To resolve these issues follow the steps below.

Verify that your WinDaq Resource CD is dated September 2005 or later

If your WinDaq Resource CD is dated earlier than September 2005 download the latest revision of WinDaq at: www.dataq.com/support/upgrades/record/index.php.

Location of date on CD
click on image to enlarge

Run the WinDaq installation program. Did WinDaq install properly? If not proceed to the next step.

Verify that the IP address assigned to your DI-71x is not in use

Your DI-71x Ethernet device must be assigned a unique IP address. Consult with your network administrator to identify an available IP address.

Run the WinDaq installation program. Did WinDaq install properly? If not proceed to the next step.

Verify Windows firewall settings

You must be able to send and receive data over your local area network in order to install and run WinDaq for your DI-71x Ethernet device.

We require and use the following ports:
   10001
   30178
   6237
   68
   67

These ports cannot be blocked for TCP or UDP. Check with your IT department to verify that network broadcasts are not blocked for these ports.

Also, make sure that your Windows firewall does not block the WinDaq Installation Manager.

  1. Double-click on "Security Center" in the Windows "Control Panel."
  2. Under "Manage security settings for:" select "Windows Firewall."
    Windows Firewall settings
    click on image to enlarge
  3. Select the "Exceptions" tab from the "Windows Firewall" window and make sure that "InstallManager" is checked.
    Exceptions Tab
    click on image to enlarge

Run the WinDaq installation program. Did WinDaq install properly? If not proceed to the next step.

Create a Debug710.log file

The Debug710.log file will provide information pertinent to your installation issue. The support staff at DATAQ Instruments will review the Debug710.log file and reply via phone or email with a solution.

  1. Right-click on the shortcut that you use to run the DATAQ Instruments Hardware Manager and select "Properties" (default is Start > Programs > WINDAQ > Dataq Instruments Hardware Manager).
  2. Add the word debug to the end of the "Target:" line.
    Add debug
    click on image to enlarge
  3. Run the DATAQ Instruments Hardware Manager. This will generate a debug710.log file in the directory where WinDaq is installed.
  4. Email the Debug710.log file along with a description of the problem to support@dataq.com.

Applies To

All DI-71x Ethernet devices being installed on a static IP network under Windows 2000 or XP.