WinDaq/XL Troubleshooting Guide
|Device not in the WinDaq Device List
Some products may not appear in the WinDaq Device list when starting WinDaq/XL from Microsoft Excel
|Close Microsoft Excel and start WinDaq/XL from WinDaq Acquisition software. Click on View > Add-ons > WinDaq/XL. Microsoft Excel will open a new instance. Click on the Start button for WinDaq/XL and your device should be in the list.|
|When attempting to start WinDaq/XL from the WinDaq Acquisition program (by selecting View>>Add-ons>>WinDaqXL), Excel opens with a box that says WinDaq/XL is not installed.||First check that WinDaq/XL is Activated in Excel: www.dataq.com/support/techinfo/windaqxl.htm
If WinDaq/XL is Activated, this screen can also appear if WinDaq/XL was closed without using the Stop button. This bug is fixed with version 1.59. Update to the latest version here: https://www.dataq.com/windaqxl/index.html
|Compile Error in Hidden Module: This Workbook followed by Unspecified Automation Error||See: www.dataq.com/blog/excel-data-acquisition/recent-windaqxl-issues/|
|Compile error in hidden module: Module2
Errors appears twice when opening and closing Excel, and the tool-bar never appears in the Add-Ins.
|This error happens when using Excel 2010 installed in 64-bit mode. To check your version of Excel, in Windows 7 go to File >> Help and look at the version number. If your version number is followed by (64-bit), then it is NOT compatible with WinDaq/XL. Uncheck WinDaq/XL in the Add-ons menu to stop the error from happening.
If you still want to run WinDaq/XL, you will need to re-install Excel 2010 as the default 32-bit version.
|Compile Error in Hidden Module: This Workbook (When doing a NEW WinDaq/XL Installation)
Error appears after enabling WinDaq/XL in the add-ins.
|After a recent Windows update, Windows Common Control-based embedded ActiveX controls may fail to load within pre-existing Office documents, within third-party add-ins, and when you insert new controls in developer mode.
There is a fixit available for this problem:
Office 2010 w SP1 - support.microsoft.com/kb/2597986
Office 2007 w SP2 or SP3 - support.microsoft.com/kb/2687441
Office 2003 w SP3 or Office 2003 Web Components w SP3 - support.microsoft.com/kb/2687323
|Compile Error in Hidden Module: This Workbook (When updating from a previous version of WinDaq/XL)
Error appears when you open and close Excel after enabling WinDaq/XL in the add-ins.
|This error is caused by having an older version of the Windaq/XL software, and the old .exd files generate the error when the new WinDaq/XL is installed.
It is necessary to do an Advanced Search to find the .exd files. Include in your search non-indexed, hidden, and system files.
Delete all the .exd files, and then re-open Excel.
Below is the list of .exd files created by WinDaq/XL that need to be deleted, some of the files may appear in multiple folders:
|Run-time error 380 can happen due to a problem with the settings in WinDaq/XL.||Open the C:\WindaqXL folder and delete the windaqxl.ini file. This file holds the settings, so your settings will be back to the default the next time you open Windaq/XL. A new .ini file will be created upon closing.|